FAQ - We answer your questions

We ship all orders within 48 hours (excluding exceptional periods such as collection launches or year-end holidays, when this can extend up to 96 hours).

Delivery times are then as follows:

• Metropolitan France: 2 business days
• Europe: 5 to 7 business days
• International: 10 to 15 business days
• To the moon: 30 business days (time to prepare the rocket)

Delivery is handled by Mondial Relay or UPS, depending on the method chosen at the time of payment.

In case of a problem, we will contact you by email or phone. For any broader incident, information will be relayed on Instagram.

Once the package has been taken over by the carrier, we can no longer intervene directly.

Here are some useful checks:

• Check for a delivery notice in your mailbox
• Ask your neighbors
• Verify the delivery address provided when you placed your order

If the package is still missing, contact UPS with your tracking number via their contact form.

Keep your tracking number handy to facilitate the search.

Yes, we ship worldwide via UPS only.

As soon as the carrier picks up your package, you will receive an email with a tracking link. You can track the delivery steps directly on the carrier's website.

In case of a problem, we will contact you by email or phone. For any larger incident, information will be relayed on Instagram.

If your order is already being prepared or has been shipped, it can no longer be modified or cancelled.

However, you may return it once received. See the "Returns" section below.

Cuts may vary depending on the collections. We always indicate in the product description:

• the size worn by the models
• their measurements

In general, choose your usual size. If you're unsure, contact us via Instagram or email. We'll reply within 24 hours.

Our garments are produced in Asia in certified factories (GOTS, OEKO-TEX, etc.) selected for their expertise and commitments.

We choose sustainable and certified materials, with high standards for quality, feel, and durability. We only work with trusted partners.

Contact us using the "Contact Us" form on the website. Attach clear photos of the defect and your order number. We will respond within 24 hours with return instructions.

You have 14 days from receipt to return an unworn, unwashed item in its original packaging. Return shipping costs are at your expense.

If accessories (stickers, candies, etc.) were included, they must be returned with the product.

Upon receipt, we will proceed with a refund or exchange.

To make a return, please use the "Contact Us" form. We will respond within 24 hours with the return address.

12LUNES is a French streetwear brand. We offer quality clothing, designed to last, with meaning.

We cater to those who create at night, live unconventionally, and reject imposed norms.

Our vision: less but better. Pieces that transcend seasons and tell a story.

I'm often asked why I named my brand this way.

The short version, the one I give at parties, is: because I lived at night and there are 12 moon cycles in a year.

But the real story goes deeper.

I created 12LUNES at a time when I was literally living at night. School wasn't really for me. But as soon as I got home in the evening, I worked with passion: I wanted to build my brand, sell my first pieces. I didn't notice time passing. It was often 3 AM before I realized it.

Since I was little, I've always had a special connection with the moon.

I couldn't fall asleep without saying goodnight to it. It made me dream. It was my point of reference, my silence, my escape. I didn't pay much attention to what was happening around me; I was in my own world.

And as I grew up, I understood that the moon isn't just a presence in the sky. It's a reminder of time passing.

There are 12 moon cycles per year, and none of them go back.

That's the message of 12LUNES:

Live now, create, move forward.

Don't just dream your life without building it. Don't live with regrets.